I complained about Orange a few posts back. I mentioned one of the reasons we got them was the free international calls via their VOIP service. Well, I waited a month and still no VOIP service. They had assured me just before I flew out to Boston that it would be done within the week. 2 weeks later, I called and they had no idea why it wasn’t set up.

They eventually activated it, but as usual I had to be the proactive one and get them to do their job. We’ve used it a few times since activation and the quality is actually pretty good. Problem is, I half expect the supposed free calls to show up on my bill at the end of the month – such is the lack of faith I have in them being able to do anything right.

If you’re reading this and trying to decide which broadband provider in the UK to get, DON’T sign up to Orange! They aren’t the cheapest and their customer service is non-existent.

I’m still very tempted to send a complaint letter…if only I could figure out where to send it (and if I wasn’t so lazy). Yes, they make it difficult to complain to them too. That’s the biggest problem. If you don’t make it easy for your customers to give feedback, you’ll never figure out how to make your service better. The end result, no one ever renews their service with you.